Privacy Policy

Relentix respects your data, your privacy and is fully GDPR compliant for your peace of mind.

Privacy & GDPR Compliance 01/24 v.1

BACKGROUND:

Relentix understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, Relentix.com, and our associated domains. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site. You will be required to read and accept this Privacy Policy when signing up for any free resources or an Account. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

Account: means an account required to access and/or use certain areas and features of our Site;
Cookie: means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site. Details of the Cookies used by our Site are set out in this privacy policy, below; and Cookie Policy.
Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

We are regulated by The ICO [Information Commissioner’s Office] - Our registration Number is [Insert Registration Number]
Postal Address: [Insert Address]
Telephone number: [Insert Telephone Number]
Email address: [Insert Email]
Data Protection Officer: [Insert DPO Name]
VAT number: [Insert VAT Number]
Trading address: [Insert Trading Address]
Registered address: [Insert Registered Address]
Insurer: [Insert Insurer Details] - Evidence of Cover [Provide Link or Details]

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e., the right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e., prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability.
Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details in this privacy policy.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see our Cookie Policy for details on our use of Cookies and similar technologies):

Name;
Date of birth;
Gender;
Address;
Email address;
Telephone number;
Business name;
Business Financial Information;
Job title;
Profession;
Payment information;
Information about your preferences and interests;
IP address;
Web browser type and version;
Operating system;
A list of URLs starting with a referring site, your activity on our Site, and the site you exit to;
Any additional information you provide through online forms for free resources, including but not limited to consultations and queries. This information helps us qualify your requirements and provide the best guidance as to whether our services are suited to assist you.

7. How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

Providing and managing your Account;
Providing and managing your access to our site;
Personalizing and tailoring your experience on our Site;
Supplying our products and services to you. Your personal details are required for us to enter into a contract with you;
Personalizing and tailoring our products and services for you;
Communicating with you, which may include responding to emails or calls from you;
Supplying you with information by email, messenger, live chat, and post that you have opted-in to. You may unsubscribe or opt-out at any time by clicking an unsubscribe link at the bottom of each email we send, or by contacting us at admin@relentix.com;
Analyzing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;
Engaging with you over our social media channels, including responding to questions or comments.

We ensure that there's a lawful basis for each type of use and that our practices align with GDPR compliance. For further details on how we handle personal data, or if you wish to exercise any of your data protection rights, please contact us at admin@relentix.com.

8. Use of Your Personal Data for Marketing Purposes

With your explicit consent and in accordance with the law, we may use your personal data for marketing purposes. This might involve reaching out to you via email, telephone, SMS text message, postal mail, social media, or messenger service with information, news, and offers about our products and services. We assure you that our marketing efforts will be lawful and compliant with both the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You retain the right to opt-out of such communications at any time.

9. Engagement with Third Parties

Some third-party services like HubSpot, Convertflow, Xero, Stripe, GoCardless, Databox, and others, whose content appears on our Site, may use third-party Cookies as detailed in this privacy policy. It's important to note that we do not have control over the activities of these third parties, including their data collection and use practices, and we recommend that you review their respective privacy policies.

10. Automated Decision-Making and Profiling

We employ automated decision-making and profiling systems to optimize our marketing and workflow campaigns. These systems, powered by platforms such as HubSpot, Convertflow, Xero, Worldpay, Stripe, GoCardless, Shopify, and Databox, are designed to deliver transactional communication and segmentation based on your initial requests or actions. If your request involves selections from a drop-down or multiple-choice options, our automated systems will ensure that the correct correspondence is routed both to you and the relevant internal departments. Additionally, growth consultations are automated based on the responses you provide during the consultation request process. Should you wish to discuss or challenge any decision made via automated means, or request human intervention, you are entitled to do so under the GDPR. Please contact us for further information.

11. Data Retention Periods

Your personal data will not be retained for longer than necessary in relation to the purposes for which it was initially collected. The retention period for data will vary based on your engagement and interactions:

For prospects (non-clients), data will be retained as long as there is engagement with our content. If there is no engagement for a period of 9 months, we will automatically delete your contact and data records.
For clients, data will be retained in line with current accounting policies, to maintain accurate records of transactions between us.

12. Storage and Transfer of Personal Data

Your personal data will only be stored or transferred within the European Economic Area (the “EEA”), which comprises all EU member states, plus Norway, Iceland, and Liechtenstein. This ensures that your personal data is fully protected under the GDPR or to equivalent standards by law.

13.Do We Share Your Personal Data?

We prioritize the confidentiality of your personal data and will not share it with third parties for any purposes, except in specific, legally mandated situations. If we are involved in legal proceedings or required to comply with legal obligations, a court order, or instructions from a government authority, we may need to share certain personal data, potentially including yours. In such cases, we are committed to ensuring that your data is handled safely, securely, and in accordance with your rights, our obligations, and the legal requirements.

14. Controlling Your Personal Data

Under the GDPR, you have extensive rights regarding the handling of your personal data. When submitting personal data on our Site, you will have options to control our use of your data, especially for direct marketing purposes. You have the right to opt-out of receiving such communications at any point by using the unsubscribe links in our emails or contacting us directly.

In the UK, you may consider registering with services like The Telephone Preference Service (TPS), the Corporate Telephone Preference Service (CTPS), and the Mailing Preference Service (MPS) to further control unsolicited marketing. However, these services do not prevent you from receiving marketing communications that you have explicitly consented to receive.

15. Withholding Information

You can visit certain areas of our Site without providing any personal data. For full functionality and access to all features, some personal data submission may be necessary. Additionally, you have the option to restrict our use of Cookies (see our Cookie Policy for more information).

16. Accessing Your Personal Data

You have the right to request access to your personal data held by us. Known as a “subject access request”, this can be made by writing to us at the provided contact details. We typically do not charge for such requests unless they are excessive or unfounded. We aim to respond within 7 working days and no later than one month from receipt. For complex requests, we may require up to three months but will keep you informed of our progress.

17. Use of Cookies

Our Site uses both first-party Cookies (placed by us) and third-party Cookies (placed by other websites and services). First-party Cookies are used to enhance your experience and service quality on our Site. Third-party Cookies, used mainly for analytics, help us understand and improve our Site's usage.

We adhere to the current Cookie Law. You will be asked for consent before placing Cookies, and you have the option to decline. However, please note that refusing Cookies may impact your experience on our Site. Some Cookies are deemed “strictly necessary” and are essential for the functioning of our Site.

Our Site employs analytics services from providers like Google, Facebook, YouTube, HubSpot, Convertflow, Slack, Lucky Orange, and Databox. These services use Cookies to collect anonymous usage information, contributing to our understanding and improvement of the Site.

You have control over Cookie settings in your internet browser, including the ability to disable all or only third-party Cookies. For adjusting these settings, consult your browser's help menu or your device's documentation. Remember that deleting Cookies may affect your access efficiency and personalization settings on our Site. We recommend keeping your internet browser and operating system updated for optimal privacy and security.

18. How Do I Contact You?

For any inquiries related to your personal data and data protection, including making a subject access request, please contact us using the details below:

Email address: admin@relentix.com
Telephone number: 239 413 5481
Postal Address: 9160 Forum Corporate Parkway, Suite 350, Fort Myers, Florida. 33905

Attention: Data Control Manager

19. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy as necessary, for instance, to align with changes in the law or our business practices. Any such changes will be posted on our Site promptly. By continuing to use our Site after these changes are posted, you agree to the revised policy. We encourage you to visit this page regularly to stay informed about how we protect your data.

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